Services management in intelligent networks : 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, Austin, TX, USA, December 4 - 6, 2000 ; proceedings - Ambler, Anthony (Herausgeber); International Federation for Information Processing; International Workshop on Distributed Systems: Operations; Management (11 : 2000 : Austin, Tex.) (Lecture notes in computer science, 2000)