ISO-690 (author-date, English)

OZUEM, Wilson, WILLIS, Michelle, HOWELL, Kerry, RANFAGNI, Silvia und ROVAI, Serena, 2024. Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory. . 1 Januar 2024. DOI 10.1108/INTR-07-2022-0580.

Elsevier - Harvard (with titles)

Ozuem, W., Willis, M., Howell, K., Ranfagni, S., Rovai, S., 2024. Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory. https://doi.org/10.1108/INTR-07-2022-0580

American Psychological Association 7th edition

Ozuem, W., Willis, M., Howell, K., Ranfagni, S., & Rovai, S. (2024). Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory. https://doi.org/10.1108/INTR-07-2022-0580

Springer - Basic (author-date)

Ozuem W, Willis M, Howell K, Ranfagni S, Rovai S (2024) Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory. https://doi.org/10.1108/INTR-07-2022-0580

Juristische Zitierweise (Stüber) (Deutsch)

Ozuem, Wilson/ Willis, Michelle/ Howell, Kerry/ Ranfagni, Silvia/ Rovai, Serena, Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory, 2024.

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